They try to save on everything - Dog Groomer Apprentice PetSmart Employee Review

Because of a budget for the grooming salon, very often there is no even essential stuff like toothbrushes, towels, paper towels, shampoos, plastic bags, but we are still required to sell teeth brushing service to the customers and we wandering the store trying to find the paper towels at the self cleaning stations, or begging a manager for a plastic garbage bag. Pushed to sell and upsell in the grooming salon, they have the metrics and does not matter which type of customers you have (not everyone can pay additional $22 for the add on every time). And what will be your attitude to a dog, if you know you will have a conversation with a manager regarding add ons you haven’t sold this time. Understaffed, high turnover, rebooking calls are very irritating for the customers and staff. Manual rebook for every client takes a lot of time