Most Horrible Place Ever Mccalla Alabama - Anonymous employee PetSmart Employee Review

1.0
Nov 21, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benfits, Opening & Closing time of store

Cons

mangers have no clue what they heck they are doing they call have you down to work then send you home 20 minutes later! the guys in the salon are so horrible to peoples dogs! very rude people will make you work in 3 different places at once which is impossible cut hours even after you have been there 7 months to give to high schoolers who has been there a week!

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
13h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All