Animals are fun but prepare to be understaffed - Cashier and Pet Care Associate PetSmart Employee Review

3.0
Dec 14, 2018
Recommend
CEO approval
Business Outlook

Pros

The animals are fun to be around, and many customers bring their pets in with them. Flexible scheduling. Other employees and managers are generally friendly and actual job responsibilities are not difficult when properly staffed.

Cons

They are almost always understaffed, and so even when I was a brand new cashier, there would be some days when I was the only cashier working so there would be super long lines and customers would get upset. This made the job much more stressful than it had to be. They also understaffed pet care, so they often had too many tasks to get done in the time given. Also, pay is fairly low.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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