AWEsome! - Anonymous employee PetSmart Employee Review

5.0
Jan 11, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture is incredible! It’s positive, encouraging and passionate. Successes are celebrated and failures are supported. Respect and trust are cornerstones of #LifeAtPetSmart. The campus amenities are amazing and I am proud to work for an organization that cares about its pet parents and associates.

Cons

So much about this company is just AWEsome! I would love to see more teams embrace the work from home movement for a day or two each week when possible.

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PetSmart Response
7y
Thank you so much for the review! We appreciate you taking the time. We are steadfast in our commitment to pets, pet parents and associates, so feedback like this is incredibly helpful and encouraging! That's wonderful to hear how much you enjoy the culture, work and amenities! I assure you, we will continue to love our associates and pet parents. Thank you, again, for sharing what #LifeAtPetSmart is like for you!

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Cons

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1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
4w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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