Good Place to Start - Pet Care Specialist-Petshotel PetSmart Employee Review

4.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

I felt lucky to be surrounded by a bunch of girls who were dedicated to the pets. Not all Petsmart hotel's were as close as ours. We had enough employees that they worked really well around your school schedule, in fact, it was their first priority!

Cons

Corporate would make rules that made it obvious they had never worked a day blue collar in their life. Dumb rules that would make things unsafe or not just not make any sense at all. They also don't realize the revenue the Hotels bring in and expected us to cut hours as we got busier. Therefore making some people work way over their scheduled shift. This also reduced the quality of care we could give the dogs and cats. There simply was too many pets in the facility for the amount of hours we were allowed to work a week.

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PetSmart Response
7y
Thank you for sharing this feedback. That's wonderful to hear you enjoyed your team. Ensuring a safe environment for our pets and associates is our top priority. We'd love to understand your situation more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.

Explore other reviews about PetSmart

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay benefits PTO always approved

Cons

sometimes pet health and care is overlooked

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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