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      PetSmart

      Engaged Employer

      PetSmart reviews

      Trust is an Issue - Operations Manager PetSmart Employee Review

      2.0
      Mar 8, 2013
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive relationships with staff - Love of pets - There is a strong commitment to care for the pets in the store and customer's pets.

      Cons

      What finally convinced me to leave was that a Canadian Vice President placed a secret ban on internal salaried manager promotions that lasted a year while at the same time, Human Resources kept insisting that it wanted to develop talent from within. It was very embarrassing for Petsmart in Canada when this came out. The company did start to open up the promotions process after that experience but a lot of trust had disappeared in the meantime.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      23h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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