Management makes a difference! - Customer Engagement Leader/Petcare Manager PetSmart Employee Review

There’s not enough management for store leaders. They can honestly treat associates however they want and can basically get away with whatever they want. It really makes a huge difference going from a wonderful, caring manager, to one who only cares about the numbers and will push anyone out of the way to achieve them. There’s also not enough hours given to staff the store appropriately and allow things to actually get done the way they are meant to be done. There’s constant pressure to get more and more done with no extra help. New procedures will be pushed out that are supposed to “save time” but they never actually do but hours are cut anyways. Health insurance is ridiculously expensive but has fairly decent coverage.