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      Management - what a mix - Anonymous employee PetSmart Employee Review

      1.0
      Jul 1, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -the coworkers are such hard working class people

      Cons

      -management has absolutely no respect for employees or their time off work -management on a routine control trip; haven't seen this mgt style in a very long time; unprofessional to say the least. This manager is doing things that are unethical to employees and should be severely reprimanded!

      avatar
      PetSmart Response
      7y
      We appreciate you taking the time to leave a review - thank you. I'm sorry to hear this has been your experience, as it is not the environment we wish to create at PetSmart. We'd like to understand more, if you don't mind, so we can address. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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