Pros
Petsmart does offer a good work/life balance for retail. If you love animals you will enjoy the environment at Petsmart. Despite some negative press the company does an excellent job at taking care of their animals. I spent hundreds of dollars on vet bills for various animals at my store and the company is willing to take a loss to ensure that the animal is taken of.
Cons
Petsmart senior management can be very shady. I am in a region where alot of politics started once the current RVP was transferred down south and a long term district manager was promoted. My district manager was also replaced by another one that has his own agenda as well. Senior management will double cross you the second something benefits them. There also is a great deal of favortism that occurs within the district.