What you should know - Professional Pet Stylist PetSmart Employee Review

2.0
Jul 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Expanding knowledge in the animal care field meeting new animals every day most of the staff are like minded and care

Cons

overworked underpaid management thinks you're expendable Forced to do things you aren't comfortable by management

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PetSmart Response
5y
We're sorry that this was your experience. We always appreciate hearing feedback from our associates and are happy that you took the time to bring this to our attention. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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