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      PetSmart

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      care more about gossip than the pets - Pethotel Associate PetSmart Employee Review

      1.0
      Feb 10, 2021
      Pethotel associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      the dogs were the only good thing about the job, sweethearts and did not deserve the awful treatment they were getting from hotel desk managers

      Cons

      poor attitudes from hotel desk managers and lack of respect for others immaturity, lots of gossip and cliques like we are back in high-school

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      PetSmart Response
      5y
      Hello, thanks for taking the time to review and share with us! Please know, we take your concerns seriously and would love to connect with you so that we can help. Please reach out to the CareSmart line at 1-800-738-4693 to talk more with us.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      2.0
      Jul 6, 2026
      Pet salon leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dynamic environment with good opportunities in various departments

      Cons

      Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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