Corporate is oblivious. Ethics have plunged. Becoming Walmart. - Customer Engagement Leader/Pet Care Manager PetSmart Employee Review

1.0
Apr 6, 2021
Recommend
CEO approval
Business Outlook

Pros

401k, Dental, Health insurance, Lots of exercising running around to complete tasks....

Cons

Atrocious allocation of labor hours. Increased tasks, despite "task elimination" policies. Medicore training of new hires because the company doesn't provide the hours necessary. Unrealistic expectations given the circumstances. For example, the company will assign the store a mandatory task requiring 2 associates and 3 hours for completion, yet the company only allows scheduling of 1 labor hour. You do the math. 7 billion dollar industry with poor quality products. The quality of life as an employee is abysmal. It's not about the animals or the family, it's ALL about profit. Short-staffed

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
15h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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