Fun, If You Don't Mind Stress and Dead Animals (Great Ground-Level People, Though) - Anonymous employee PetSmart Employee Review

2.0
May 6, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay compared to many similar and pop culture retailers, flexibility, animal-loving staff, fun daily tasks for those who love to care for animals, early potential to move up for those with the drive and knowledge base. EXTREMELY helpful associate assistance programs. They helped me rebuild after I lost everything in Hurricane Laura. Huge thanks to the PAAF people.

Cons

•Not many hours available. •Corporate policies are a sham; corporate office (NOT store managers) will force you to sell animals to unsafe conditions against policy. •Training and animal education SEVERELY lacking. You are ON YOUR OWN. •Not enough pay to deal with the way freight and warehouse treat the animals/DOAs and illnesses. No shade to warehouse and freight, as I'm sure their job is awful. ⚠️⚠️⚠️Recently the stores have been more and more understaffed. Never was a problem until COVID showed them they could fleece the workers. Expect to be OVERWORKED and scheduled for unwanted overtime. You may be asked (read as: required) to take care of things that are far beyond your pay grade and job description, things which you are not certified to do.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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