Worst company to work for - Pet Care Associate PetSmart Employee Review

1.0
May 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Cute animals, fun people to work with occasionally

Cons

Incredibly low wages that feel like a mockery considering how we are constantly treated by customers, management and corporate. The training is a joke. People are like a revolving door no one sticks around for long. During the pandemic we were told even if we are sick we are to work, they cut our hours and fired people but kept us open regular hours with a skeleton staff. Corporate doesn’t take care of any employees and it shows in every aspect of the company

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PetSmart Response
5y
Hello, thanks for taking the time to review and share with us! Please know, we take your concerns seriously and would love to connect with you so that we can help. Please reach out to the CareSmart line at 1-800-738-4693 to talk more with us.

Explore other reviews about PetSmart

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job and location nice

Cons

None that I can think of

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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