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      PetSmart

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      unprofessional dm's that have favorites - Store Manager (When I Was Allowed to Manage) PetSmart Employee Review

      2.0
      Jun 24, 2010
      Store manager (when i was allowed to manage)
      Recommend
      CEO approval
      Business Outlook

      Pros

      started ok like to see the dogs and cats

      Cons

      dms have favorites and you are teated accordingly policies not enforced equally, some people get away with things that some are fired for politics suck......culture? non existent colleagues back bite and throw you under the bus, then back up and run over you again, then open the door to make sure your dead if not they run over you again! No teamwork at district level. DM friendly with some (very) and rubs that in the non favorites noses, then with some she is ms. P&P.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      9h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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