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      PetSmart

      Engaged Employer

      PetSmart reviews

      It's pretty good - Anonymous employee PetSmart Employee Review

      4.0
      Jul 12, 2010
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You become a family with the people that work there. There are a ton of cute puppies to play with. You get a decent discount and other benefits. You get decent entry level pay. You learn a lot about animal care and about retail in general.

      Cons

      Dog overload. Management can not show up, come in late, and leave early for literally months without the corporate office taking any action. Some days you are stuck in a room playing with dogs for hours, which may seem like fun at first, but gets extremely boring quickly. You can try your hardest and still get peanuts for raises.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      11h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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