Managers do not seek truth - Salon Manager PetSmart Employee Review

1.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits were okay, the job was great, and the customers were nice.

Cons

Once you become manager, top managers don't back up salon managers, they don't follow policy how its written in book. Store Managers are treated sometimes as they have no flaws. They pick and chose who they want written up. If its a corp squealer, it goes in the trash as it will result in a CRO for that store. Not all instances are as they appear from store manager to corp. BUT, corp takes their word and you are without a job and no explanations. Some store managers work their employees off the clock so they can get bonuses. You don't get time off when you want it or need it. It was refused to me many times that I could NOT take my 2nd week vacation as I had to teach another girl fresh out of grooming academy. I asked if she could go to another store for one week. Absolutely not! I asked if I could at least get paid..absolutely NOT! I had to work off clock many hours to make numbers for my store manager. I complained to the manager how exhausted I was, but nothing happened..

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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