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      PetSmart

      Engaged Employer

      PetSmart reviews

      Micro management experts - Operations Manager PetSmart Employee Review

      1.0
      Sep 18, 2010
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall PetSmart offers a pretty descent benefits package for salaried managers and ones potential bonus can be quite lucrative. PetSmart supports many animal welfare organizations and donates considerable amounts of time and money to these groups.

      Cons

      Corporate culture of extreme micromanagement of the stores from the corporate office in Phoenix. Horrible inventory management processes. The company makes every factor of running a store as complex and bloated as possible. Labor allocated to stores by scheduling software is a joke (grossly inadequate). There is no room in the company for any constructive criticism of any processes by store salaried managers.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      12h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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