hope you get the right one - Anonymous employee PetSmart Employee Review

2.0
Oct 22, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

frist petsmart i worked at was great.We were a famliy there.Iwas happy to go to work. The manger were happy to help you anytime. i loved wrking with all the dogs helping owner find what is right for them and ther pets.

Cons

2nd petsmart was far less of a happy place. it was like going to hell everyday i could not stand it the managers were not happy therefor none of us were happy.lots of he said she said. it like high school.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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