Awful job when management sucks - Groomer PetSmart Employee Review

2.0
Oct 28, 2010
Recommend
CEO approval
Business Outlook

Pros

-working with animals -fun immediate coworkers in the grooming salon

Cons

-micromanagement hell -managers who just boss you around for no reason -your job may be to groom animals but they will stick you on the floor because it may be slow for a moment -no recognition of a job well done -nothing is ever good enough -its all about the money and not the pet's well being -if corporate is coming in, management is even worse -store management is very fake, and superficial -the main store manager rarely left the office instead they would monitor employees on the surveillance cameras, and be as nit picky as taking a 16 minute break rather than a 15 minute break could get you written up -abuse of power from managers -random meetings at 5am in the morning on sundays -many crazy customers but thats seriously the least of your worries -get in trouble if the phone rings more than twice -random bs paperwork to do on every pet for NO reason -you have to force products on clients who don't want them, until they say yes -ridiculous sales goals so that the salon manager can get their bonus -corporate would rather u get bit than allow you to muzzle an aggressive dog -not allowed to turn away an aggressive dog even if you think you cant control it or will end up getting bit, unless you have a managers approval, THEY WONT APPROVE IT! -getting pooped on, getting peed on, finding poop in your pocket, getting bit -get written up for not wearing a name tag, even if it just fell off because you were in the middle of restraining a dog

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
11h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All