Pros
- benefits are good - it is a decent part time job for a student, parent, etc - Groomers are paid very well and their training is paid for by PetSmart - can make professional contact with veterinarians and their staff if that is your career goal - discount is ok (15%), twice a year they give you a 30% off coupon - if you have no formal eduction or experience, you can still move up here quite easily - most of the employees are good people who really do care about animals
Cons
- management compensation is below other big box retailers - HR and CareLine is not responsive to abuse occurring from upper management - there is a lot of nonsense checklists, print outs, and other busy work that is tailored to managers with no experience in the retail industry. It can be very frustrating if you are organized and have experience in a larger, higher volume retailer. - they have a manager hierarchy which creates a lot of friction, rather than teamwork - hours can be ridiculous depending on your store's truck schedule. A typical opening manager shift can be 2am - Noon. I have been scheduled 12pm-10pm one day and 3am-1pm the next, with a 30 minute commute each way. - there is a lot of waste. If you are someone that supports green initiative, you will be very upset at the amount of waste PetSmart produces. 1) They are constantly changing the prices and plan-o-grams 2) They make you print everything and put it in a binder, even though you can access it from the computer 3) any product that is damaged, they destroy and throw it out. No discount, No donation, Garbage Only and 4) They switched from plastic totes to cardboard boxes for their deliveries last year. They used to get the product in plastic totes and send them back to the warehouse on the next truck. Now the cardboard dumpster overflows every truck day and they have to wait for it to be emptied to even dispose of all the packaging from one truck. (there are 3-6 trucks a week depending on store size) - Finally, if you have Bachelors degree in Business and you are picking up dog feces, it just doesn't sit right. At least for me it didn't.
