dON'T GO INTO MANAGEMENT HERE! - Anonymous employee PetSmart Employee Review

2.0
Dec 2, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits are actually decent for full timers (401 k , insurance, paid vacation) etc. Some of the department managers are very good....but the senior store management is a joke.

Cons

I could go on and on...but generally the company micromanages the stores to the point you feel like you're working in the military. The department managers are put through hell by the store (and sometimes operations manager) and the good ones often quit for putting up with the abuse and not to mention getting paid like crap.

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5.0
May 4, 2026
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Pros

Fun, welcoming, easy, flexible, growth

Cons

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3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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