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      PetSmart

      Engaged Employer

      PetSmart reviews

      So far So good - Cashier/Pet Care PetSmart Employee Review

      4.0
      Dec 16, 2010
      Cashier/pet care
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am new but so far it is about what I expected. It's retail, which I understand very well, not a shelter or a rescue facility. This is a more interesting retail experience, having the animals around, which is nice. It's a great place to gain experience and get a start in animal care, which is what I want to get out of it. The people are nice. I see alot of oppurtunity to move up if you do your job.

      Cons

      The pay is a little lower then I expected but not bad. My store is kind of old and a little smaller than I'm use too, also there is no Pet Hotel.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      10h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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