For the love of animals - Store Leader PetSmart Employee Review

3.0
Mar 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Advocate for animals in our care. Recruiting, training and developing career driven individuals with a passion for animals, educating the community on solutions for their pets and giving back to the community and rescue partners. Benefits program. Employee discount on proprietary brands. Ally program.

Cons

Work/life balance. Store labor hours provided for weekly workload. Upper management training is nonexistent. Pricing changes are rampant- poorly planned and executed by corporate offices.

Explore other reviews about PetSmart

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work there

Cons

The location is very far

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

avatar
PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
See reviews by: Helpful|Rating|Date|All