This one is not even going on my resume - Night Care Pet Speicialist - Overnight At PetsHotel PetSmart Employee Review

1.0
Jan 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Overnight shift is independent, no one looking over your shoulder Interaction with the boarded pets

Cons

i applied for one job, interviewed for a different job and ended up with a job that was physically impossible for me to do well. Had I known this, I would have declined the position, but I tried to stick it out, hoping my body would adjust. I wore a pedometer for a week, and averaged 15 kilometres per night in walking. The night shift is basically cleaning. Scrubbing playrooms and 'atriums', drains where urine, feces, fur, hair, vomit and pet food get clogged and being expected to vacuum it out with a shopvac. Checklists are not followed. Night shift is always expected to complete his/her cleaning schedule, as well as walk and feed all dogs/cats in the facility, which is not in line with the "official" checklist. At Christmas, I had 58 dogs to do this with myself, after a shift of 3 people had the same responsibility the night before and still didn't get all their work done. There is definitely favouritism for certain employees, especially the nosy ones who can report back to managers about the work of other employees. Managers are re-assigned without compensation which makes them bitter and affects their ability to effectively manage new employees. The gossip mill works overtime and the managers fuel it. This is a toxic workplace in more ways than one.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
9h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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