Your experience can vary greatly, depending on your Salon and Store Manager. - Pet Stylist PetSmart Employee Review

2.0
Jan 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, 15% discount, pet grooming is a job that can't be "outsourced", free training class, appears to be fairly easy to advance into management if you are willing to relocate.

Cons

As a groomer, you make your money on commissions, if the salon is overstaffed you will not make more than your hourly wage. You must work holidays, nights, and weekends. Safety rules were not enforced by my district manager, my salon manager tried to have us follow rules, but no one else in the district did. The store manager for most of my employment was great with customers but had no interest in enforcing rules. Associates stole from the register, shirked their duties, were rude to other associates, stole merchandise and nothing was done. The second manager of our store had no business being a manager, he had no concept of customer service or being pro-active with problems. He also lied about me at least twice to our district manager. If you have a good manager and district manager you could have a good experience, but it will change greatly from store to store.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
11h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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