great place to start gaining work experience - Anonymous employee PetSmart Employee Review

3.0
Jan 17, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

every task is laid out in black and white with easy to follow directions. your schedule, to the minute, is set in advance. regularly scheduled paychecks. managers seem fair and accomodating. if employee shows steady initiative, there may be room for promotion. employee discounts.

Cons

micromanagement. no flex time. pay rate is for highschoolers, not real people trying to make a living. cliquish behavior among all levels of employees. sometimes employees willingness to work is taken for granted. bonuses amount to pennies on the dollar.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

See reviews by: Helpful|Rating|Date|All