"Pet-care Associate " - Pet Care Specialist PetSmart Employee Review

4.0
Sep 24, 2015
Recommend
CEO approval
Business Outlook

Pros

They have really nice co-workers in there, I see lots of hardworking associates. The manager Andy works along with the other workers to keep them motivated. I really respect that. They also have open door policy, if you have a problem with another co-worker, you can talk to the management team to resolve the issue. This is the job that is great for people who are seeking entry level job. The job is easy and fun. Has to be good with customer though. You can also learn to take care of the small animals through this job.

Cons

Despite how much you love the animals. The sad reality is that you cannot support your living with this job. Most of the workers are living with their family members to save up. Not going to lie, you are going to deal with dead animals sometimes, and it gets you a bit depressed after times. It also gets more depressing to see more animals in the backroom fighting with each other because of limited amount of space. I do love working in here for awhile, but the fact that we are selling animals as retail items did make me feel uncomfortable, and wondering the moral side of this business.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All