The Hotel is a great place to establish relationships with pets and "Pet Parents" but has a high burnout rate. - Senior Petshotel Associate PetSmart Employee Review

2.0
Feb 24, 2011
Recommend
CEO approval
Business Outlook

Pros

The interaction with dogs is great Many of the pet parents are wonderful and regularly bring treats. You get great customer service experience You learn all the dogs that are regulars and you'll love seeing them walk in! Working holidays, long hours, and stressful times with too few people makes you closer to your peers.

Cons

Seniors have no management perks but are required to run shifts alone. Daycamp is soul crushingly boring, don't expect breaks or a person to relieve you. 15 min. breaks are a joke when you're a Senior, you do well to get a lunch and must manage your own hours for fear of going over weekly hours Speaking of hours, there are never enough. You will be running shifts where its only you and one person in back when daycamp is over. This leaves you running the front desk (associated are rarely cross trained for this) plus your duties as a Senior. You are required to work all holidays and are threatened with write-ups and termination if you're sick.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job and location nice

Cons

None that I can think of

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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