First year can go by fast but ultimately you get worn out at every level. - Pet Care Specialist PetSmart Employee Review

3.0
Mar 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Unique, diverse & fun retail environment. Gain knowledge about animal health to offer advice to customers. Medium level benefits package offered only to full-timers, but difficult to get full-time. Paid vacation. Part-timers get a smaller benefit package containing even less options, but at least its something. 15% employee discount, and easy to get time off as needed.

Cons

Yearly reviews are often late. Poor and very low raises make you feel you're not appreciated. High expectations from you but little recognition in return. Few chances for promotion at associate level unless you are a manager already. Even managers get burned out early on, high stress for them.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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