Micro Managing Nightmare - Pet Stylist PetSmart Employee Review

1.0
Mar 15, 2011
Recommend
CEO approval
Business Outlook

Pros

working with animals, girls in the salon are fun, benefit package, groomer comission is not bad, lots of cute animals on a daily basis

Cons

micro managed to death, zero respect for employees, working all weekends and holidays, very overworked, stressful environment, late hours, rude customers

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
17h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All