Used to be better, has gone down hill in past 2 years - Senior Petshotel Associate PetSmart Employee Review

1.0
Apr 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Being paid to play with animals Coworkers at your level and below are fun and enjoyable to be around Customers become like a "family" you get to see them so often - they buy you cookies, candies all kinds of treats!

Cons

You are responsible for everything yet reap none of the perks Management is very quick to point out and write you up for every little thing you make a mistake on or can't help, yet you never get rewarded for a job well done Hotels are extremely understaffed while the store has an abundance of employees. Even though every management member is certified to work in the hotel they will never help you - NEVER. Yet they all hang out in the office forever. Core store managers belittle the seniors and tell us we "aren't managers", even though we run shifts by ourselves.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job and location nice

Cons

None that I can think of

4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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