Good for a little while. - Bather PetSmart Employee Review

1.0
May 9, 2011
Recommend
CEO approval
Business Outlook

Pros

1. The animals. 2. Some what of a good pay. 3. Convenient and short drive from home. 4. Some nice employees, many friendships can be made.

Cons

1. Thats right number one is the management! They are awful, they can never do anything for you. I worked there for over a year begging to go to grooming school. I was a good bather as I had many request dogs. I would never send a dog out stinky and got their nails as short as they could go. I got put down all of the time! They made excuse after excuse of not to send me through their academy. I was told i'd be sent in January, patiently waiting I waited until May... I gave them one last chance before I left. And of course they made excuses.. I wasn't good enough, I missed too many days, didn't do H.O.P right, didn't have enough add ons. Every time I got called into the office they never had anyhting good to say about me. Nor did they about anyone else. All they worry about is MONEY! They care less about their employees.. All you are there for is to make them money.. If you don't you'll be sure to be nagged about it every day! Also I called the district manager several times to fix issues and he did NOTHING! If they got new management and a better district manager they might be a good place to work. I will never shop there again. I will go to petco instead because atleast you're treated with respect and the employees are'nt miserable looking.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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