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      PetSmart

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      PetSmart reviews

      Not all it's cracked up to be - Bather PetSmart Employee Review

      2.0
      May 21, 2011
      Bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Get to see pets all day - Employee discount - Paid higher than minimum wage - Some of the coworkers are nice and friendly

      Cons

      - Micromanagement is a pain - Not a big enough work space for all that goes on within the Salon - Expected to bathe/brush a dog every hour that you work, plus answer phones, do walk in nail trims and clean the salon, and for the amount of money you make, it doesn't seem worth it. - Poor benefits for part time people - Don't expect to be hired full time - Training was mediocre. -No appreciation for the hard work you're doing.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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