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      PetSmart

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      PetSmart reviews

      A giant stress battle. - Support Manager PetSmart Employee Review

      2.0
      Jun 4, 2011
      Support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for advancement if you're a solid worker, especially given how frequently managers are replaced under the "new" level of expectation. Benefits are decent for managers (and full-time employees) and you are given discretionary days, sick days, and vacation upon promotion.

      Cons

      Your level of responsibility and expectation will FAR OUTWEIGH what they will pay you. Everyday you will have to choose between "critical vs. important" and that is a battle you will never win; which means every day will be a giant stress battle. In retail, and especially at PetSmart, you are measured by your negatives, so have thick skin.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      20h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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