Fun place to work at, but management needs a lot of improvement - Cashier PetSmart Employee Review

3.0
Jun 14, 2011
Recommend
CEO approval
Business Outlook

Pros

It's a fun place to work with all of the animals and the dogs that customers bring in. Other than the typical customers that whine about prices or service or whatever, the customers are rather nice. We also get a lot of regulars who are always fun to talk to. While I'm a cashier now I was a stocker and it was fun to stock the product and see what new stuff came in.

Cons

I don't know how it is at other locations, but at the location I work at, the store manager NEVER makes employees full-time... There's only one person in the core store (not salon or hotel), other than the managers, that's full-time. The amount of hours are bad too, I frequently ask them if there's any way I can get more hours, they say they will and I get literally 1 or 2 hours in the following weeks. And in the three years I've been with the company I have NEVER received a written evaluation about my job performance, even though in the handbook it says we should. The store manager also doesn't communicate enough.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
17h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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