Loved working with the pets. Did not care for lack of advancement. - Anonymous employee PetSmart Employee Review

2.0
Jun 25, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loved all the pets you deal with each day. Customer's pets were always fun to play with. Helping customers and making them happy was the best part of the job.

Cons

Pay for part-timers was minimum. Pay for hourly associates and key holders was also very low. You would have a pet-care manager manager making as low as $12.00 per hour and also have them run the building a couple of nights per week. The only people that made decent money were the salary managers.

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5.0
May 4, 2026
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CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
9h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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