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      PetSmart

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      PetSmart reviews

      A dirty job but someone who loves dogs has to do it. - Salon Manager PetSmart Employee Review

      4.0
      Jun 25, 2011
      Salon manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to make more money if you work harder You work more with animals than people You learn and get better You can be creative Lots of opportunity for more pets Exciting- you never know what kind of day you will have

      Cons

      It's dirty, hairy and smelly Too many tasks that can never be accomplished in one day handed out Small work environment with lots of females equals drama Customers and management can be a pain in the butt Dogs can be really uncooperative and you need to keep your cool Maintaining your own equipment Wear and tear on your joints and body from wiggly dogs Risk of getting bit

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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