It was a good job for high school, but by no means would I continues to work there. - Stocker PetSmart Employee Review

3.0
Jun 26, 2011
Recommend
CEO approval
Business Outlook

Pros

Aside from management everyone was fun to work with. Managers who were promoted up were great people to work with, but if the manager came from a different store and didn't know the people the were pure profit no personality.

Cons

Management was to concerned with profit instead of helping a customer. It was "frowned" upon if you just talked with a customer and weren't shoving some stupid product they didn't want in there face. Mystery shops were always fun though, as much as the store manager disliked me I would always score 100% twice on one purchase and prove him wrong.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
7h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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