Need a better understanding. - Key Holder Petsense Employee Review

4.0
Jul 10, 2015
Recommend
CEO approval
Business Outlook

Pros

The current hours I am getting are wonderful, due to my manager working two stores in our region. My manager is great, and I have a lot of respect for him. I enjoy getting to work In an environment where I get to be around fur babies all day, and I don't mind having to lift dog food or clean out cat kennels.

Cons

The only thing I really don't like about my job is the drama. The girls I work with are always going at it with someone. Once they asked me who's team was I on. In my opinion it shouldn't be that way. We all should be one team and work together no matter what it takes to get the job done. Another thing is the fact that we have no assistant manager in my store. I asked my manager about this, because the job description states that my position has career potential. I would love to make petsense a career, but apparently my store doesn't make enough money to have an assistant manager. I guess my job title as Key Holder is a dead end.

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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