Here goes the long list of cons applicable for the PACS L1 support team.
1. Lack of transparency on the shift timings.
2. Lack of transparency on the working days. After joining the team, told that the team works 24/7 including weekends and hence made us to work on weekends.
3. lack of basic facility provided during night shifts and on weekends. - No cafeteria access, No night shift allowance, No vending machine and neither does the milk get replenished to have a cup of tea/coffee to keep ourselves awake.
4. Lack of transparency on the job function. Hired people of software development background into a call center process.
This was a horrendous experience after which my health and personal life took a severe beating.
