Management clueless or doesn't care as to what goes on in the field. - National Support Specialist Philips Employee Review

1.0
Mar 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits. Generally innovative, good quality equipment. People at field level dedicated and good to work with.

Cons

The constant push for numbers without regard to reality causes things to be done that are counterproductive, inefficient, and totally frustrating to the people in the field that face the customer daily. New processes and procedures are implemented without ever consulting the people that actually will be doing it. If you care about doing the job right and to the best of your ability....you will be very frustrated! So much so, that after a long career, I'm currently seeking employment elsewhere.

Explore other reviews about Philips

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture to work for

Cons

none that I can think of

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Philips Response
4d
Thanks for sharing such positive feedback. It’s wonderful to hear that you're enjoying our company culture, as creating an inclusive and supportive space is at the heart of what we do. Wishing you continued success in your journey with us!
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The people in non- upper management roles that work there are fantastic. Great sense of community onsite and the culture champions are consistently looking for ways to make work life better.

Cons

Very poor communication on the strategy for the business unit. Leadership publicly promotes innovation and new ideas to be presented but then those ideas are shot down or penalized in private by current upper management. The business unit leadership says that don't want excuses for project delays but will then decide to do 3 major layoffs in the first two quarters with no transition plan, no support for gap in resources and no expectations to delayed progress.

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Philips Response
1w
Thanks for sharing your feedback and for your 7.5 years of service with us. It’s great to hear that you found a fantastic sense of community and culture onsite among your colleagues. We’re sorry to hear about your experience. Your perspective on management transparency and resource support is incredibly helpful, and we’re actively working to improve our ways of working. We appreciate your dedication over the years and your honest insights, which help us focus on building a better workplace. We wish you all the best in your future career.
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