Leadership down to some middle management is disconnected with the reality of individual business, division and department needs. They talk past employees and reality in platitudes as if the organization works on words over planning and action.
Philips has a general attitude that everything can be done the same way and all systems, business processes and businesses can be configured and run the same way regardless if you are selling pencils or luxury automobiles. They constantly challenge a business and market’s desire to manage their own processes causing extended projects, poor solutions, inefficient operations and a disenfranchised workforce.
Project management has no concept of the time, scope, money triangle. They introduce their own significant scope creep and without extending time, adding resources or adding development cycles to support it, and still expect a perfect project landing.
Add an off-shored IT model which is severely disconnected from the business, and manages to KPIs versus business needs, and you add another layer which is discounted from the business.
Lastly, Sales and Marketing are rarely aligned. Marketing will develop and run with fledging ideas before developing an executable process with their Sales partners leaving room for confusion, finger pointing and frustration.
