Claims Adjuster - Claims Adjuster Progressive Insurance Employee Review

1.0
Jun 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Most top management is accessible. Buildings and campus are beautiful and well-maintained, although the work is in a typical cubicle.

Cons

So many. Fast growth means a very chaotic work environment with constant unneeded, un-thought out change, and then predictable clean up when it doesn't work. Change should not be an experiment (pilot). The same fast growth produces overly-ambitious, unqualified people moving into pre-supervisory positions without adequate management training ("high performer" does not equate to good supervisor). After intense hiring processes and 12-week training, employees are treated like entry level employees no matter their education level, skills, and previous work experience. Difficult to get time off (despite earning it) due to bogus "business needs." ALL people need occasional time off to attend to LIFE, no matter Progressive's business needs (a peer was denied unpaid time off to attend to her mother's cancer, so she quit). Extensive over-supervising over dubious measurement parameters. Constantly fluctuating directives from different people who never agree on anything. Large volume of work assigned via an extremely flawed system. Cult-like environment with pseudo important buzz words and acronyms used as if they really mean something (business needs, high performer, huddle, etc.). Constant turnover means no stability in co-workers or work teams. Gossip and back stabbing is the norm. Pay is mediocre for the volume of work.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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