A leading insurance company. - Software Engineer Progressive Insurance Employee Review

4.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

It's a big company, and has the resources to offer many opportunities for training and career growth. There are also opportunities to work in different areas of the company, which allows you to get breadth of experience. If you don't like working in one area, you can fairly easily move to other areas. There are pretty clear processes and procedures for almost everything, so if you like structure, this is the place to be. Many departments, other than those with direct customer contact, have liberal dress codes. There are some nice employee-friendly perks, such as exercise centers, in-house medical clinics, etc.

Cons

There are many, many layers of management. This can translate to decision makers who are insulated from the information they need. Another downside is the "gain-sharing" plan which makes a nice bonus in good years but in lean years can bring your pay below what you may have planned. Because there are processes and procedures for almost everything, it may be difficult to innovate or make changes. This is particularly true with some managers who may be afraid to rock the boat. Of course, there are some managers who can apply common sense to help get the job done too.

Explore other reviews about Progressive Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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