Progressive listens to employees and strives to keep them happy. - Customer Service Representative Progressive Insurance Employee Review

4.0
Jan 3, 2009
Recommend
CEO approval
Business Outlook

Pros

The best reasons to work at Progressive are the holistice approach given to the employees given towards attendance. Progressive understands that employees need to miss work sometimes and therefore we do not have a strick attendance policy as some employers do. This holistic approach makes it a lot easier to balance life and work. Also they have a great work from home program in the works that is going to benefit a lot of people. I think that that is a terrifc benefit for employees and I can't wait to have the opportunity given to me.

Cons

Some of the downsides of working at Progressive would have to be the new change in the training program. I recently started at Progressive and the training program is all web based training and work at your own pace. The problem is is that the training is out of order and there are a lot of things that are not taught so when you start to handle customer accounts you are lost and there is a lot of things that you don't know that are common sense things. I managed to do well because I have previous insurance background so I was able to wing it.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great supervisor, and great coworkers. Training was good and I left training fully able to do my job with confidence. Sometimes we have fun meetings to attend. Can work in office when we want which is nice on days I want to get out of the house since I work remotely.

Cons

Low pay for work load and responsibilities. Extra responsibilities don’t equal extra pay. Very micromanaged and timed per task which can be stressful if a task takes longer than it should due to circumstances outside of your control. Low raises even with high performance rating.

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