Good or bad - It's constantly changing. - Managed Repair Representative Progressive Insurance Employee Review

Progressive has been squeezing more and more out of employees to where it is almost (if not already) at a tipping point. I fully understand the need for efficiency and producing more with what you have (or less), but there is only so much time in a day. Reps are constantly stressed about workloads, inconsistent instructions, and following management direction only to fail a file review. They will not tell you this directly, but you better be willing to pull overtime at home. Whether it's contacting customers, making notes in the claims, or uploading files & sending out emails, if you are not doing this then you will not be working long. That said, it has been my experience that they do try to give you the time off as you need it. You can build up a lot of vacation/sick time (its combined) and a lot of people even have to use it because they've accumulated so much, they've hit the limit. This is a good job, however, it is a relatively high stressful job and this is why I do not think it is for everybody. A normal full day in our territory is about 5 inspections (provided you are doing everything you are supposed to do in the order they want you to do it). This allows time to get from one location to the other, complete the inspection, check for alternative parts, negotiate with shop, investigate questionable items, handle rental vehicle, and contact customer. And, just maybe, get a bite of lunch. Workloads are consistently in the double digits and impossible to maintain the productivity and quality standards Progressive holds us to.