Pros
The pay is slightly above average until you're staying late every. single. night. Plenty of opportunity to move up if you show you're willing to basically live in the office, but then when you move up they don't fill the spot you left, which means everyone else takes the claims you were taking.
Cons
Zero work life balance. The metrics they use to grade your performance are often times arbitrary and out of your control. Insureds and claimants yelling at you all day who then want to escalate to a supervisor just because they think they'll get more, and you get yelled at by the supervisors for the escalation. 9/10 supervisors go home right on time, and they could care less that you got 9 claims that day. They tell you to work on your efficiency rather than adequately staffing the organization. Leadership conferences happen every year, but they're notoriously for the leaders to be out of the office for two days, get drunk and hook up on the company's dime. The leaders only know that they go home on time and they get any vacation approved that they want. Meanwhile, with diminished staff, they approve anyone and everyone's vacation demands. Sounds great, right? Not when you're stuck holding the bag while 5 or 6 people in your group are out. Guess they'll just give you 10 claims that day. If you are at all customer service oriented, you will suffer, because going above and beyond means staying even later.