It used to be great... - Anonymous employee Progressive Insurance Employee Review

1.0
Mar 29, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Still some great people here but no great people in management

Cons

There isnt enough space to list the cons that I have seen within the last year. The job was excellent until someone with very little lack of experience in dealing with people was put into management. As the problem started to arise, upper management and HR have continued to look the other way and ignore the fact that there is an issue that is obvious to multiple people and departments within the company. Other employees that have worked here for years provide me with the advice that it is better to leave the company because the problem will never be resolved because they have already seen this happen in the past. I’ve never experienced such blatant hypocrisy in a company. Although I have decent work life balance because of my schedule, it doesn’t matter because anytime I have a way from the company, my stomach churns at the thought of having to go back! I’ve resorted to applying to jobs that I am completely over qualified for but I will do anything to get out of this place!

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5.0
Apr 28, 2026
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Pros

- culture is great - pay is excellent

Cons

- onboarding varies per team - lack of communication between project teams

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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