Pros
Pay is okay Coworkers are awesome
Cons
Progressive (Nashville location) likes to pick favorites and capitalize off it IF upper management doesnt like you, youre out! They say they hire from within but you'll likely be within a job for YEARS before you are promoted Job is tough , answering calls, emails, skype messages and voicemails, its very stressful Very high turnover rate, they always need more people and people always quit, (example the day i put in my notice 3 other people did also ) Heavy work load - you'll likely work 10 hour shifts 2-3 times a week (with no extra pay) to cover the workload You will be graded by surverys! If a customer is upset about the value of their vehicle or what have you, and they give you a bad survey you will go through all the things you could've done better, regardless of if you technically did anything wrong